1. Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE)

Pursuant to the provisions of Article 10 of Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce (LSSICE), the user is informed that the owner of this website is Novature Herbal, registered in the Palencia Business Register, Volume: 458, Book: 0, Folio: 200, Section: 8, Page: P6889, whose identification details appear in this legal notice (personal data protection section).

2. European Personal Data Protection Regulation

Who is responsible for the processing of personal data collected through this website?

In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, as well as the provisions of Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights, users of this website are informed that the data controller is:

• Trade name: com
• Company name: Novature Herbal
• VAT NUMBER: B34261768
• Registered office: Paseo del Salón 31, ent, 34002 Palencia
• Company activity: Cosmetic Laboratory

In accordance with the provisions of the European Personal Data Protection Regulations, Novature Herbal guarantees the protection and confidentiality of the personal data provided by users through this website, in accordance with the provisions of this data protection policy, which you must have accepted on the contact form.

Our company guarantees the security and confidentiality in all communications with our customers through a secure server, based on the SSL standard that protects data against attempts of violation by third parties.

What personal data will we process and what is the obligation to provide them?

Following the principles of data minimisation and privacy by default, we will only request the data necessary to carry out the purpose for which they are collected, so we will only request proportional and non-excessive data through the contact form.

The refusal by the user to provide their data on this form or the provision of incorrect data will prevent us from being able to deal with their request, without prejudice to the fact that they may freely view the content of the website.

Likewise, we inform you that some of the functionalities of this website allow the geolocation of the device from which it is accessed.

For what purpose do we process your personal data?

Novature Herbal informs users that their data will be processed for the following purposes:

1. Management of queries made through the website. We will process the data necessary to deal with your request for information, so that we will process data such as your name, surname, ID number, e-mail, telephone number, province, post code.
2. Management of user navigation through the website (processing of cookie data) your data will be processed in accordance with the cookie policy available on this page.
3. Computer control of the website. We will monitor the use of the website in order to prevent and detect any improper use.
4. Management of the subscription to our newsletter/blog. Provided that we have your express authorisation, we will process your data to process your subscription to our newsletters and bulletins.
5. E-commerce. We will process the data necessary to manage the purchases made on this website, including the management of the payment and the delivery of the order, for which we will process data such as your name, surname, ID card number, e-mail, telephone, address, province, postcode and credit card details. Our company guarantees security and confidentiality in all communications with our customers. All on-line payment transactions are carried out through a secure server, based on the SSL standard, which protects the data against attempts of violation by third parties.

What is the legal basis that allows the processing of your personal data?

In cases where the user makes a query through the contact forms provided, the LEGAL BASIS that legitimizes the treatment is the express consent given by accepting this data protection policy, by ticking the appropriate box provided for that purpose.

In the case of online purchases, the legal basis that legitimates the processing of your data for this purpose is the contractual relationship between Novature Herbal and the buyer. The forms provided on this website have an acceptance box, so if the user does not tick it, he/she will not be able to send his/her personal information.

In cases where the user merely views the content of this website without filling in identifying details on the contact form or making any purchase, the LEGAL BASIS for processing is the legitimate interest of the party responsible, specifically our interest in ensuring the proper use and operation of the service.

How long will we keep your data?

Your personal data will be processed for the time necessary to deal with your enquiry or request. If you eventually purchase our products, we will process your data until the expiry of the statute of limitations for liabilities arising from the processing.

To whom will we disclose your data?

We will communicate your personal data to Public Bodies in order to comply with legal obligations and, where appropriate, to our hosting and technological service providers and, if you make purchases through this website, we will transfer your data to the Logista company that will deliver the order to your home address, which involves communicating your name, surname, ID number, telephone number and address.

On our website we offer you links to different social networks. If you are a member of a social network and click on the corresponding link, the provider of the social network may link your profile data with the information on your visit to the website. It is therefore advisable to inform yourself about the functions and policies on the processing of personal data of the respective social network.

Will we send you commercial communications?

Only if we have your express consent, we will send you communications relating to our products/services, by post and by electronic means (e-mail, SMS) on the basis of the consent requested by our company and previously granted by the user. If you do not have your express consent, we will not send you these communications under any circumstances. Likewise, we inform you that, if you have given your consent, you may withdraw it without retroactive effect by contacting us at the postal or e-mail address given on this website. We will stop sending commercial communications as soon as the user requests to unsubscribe.

How have we obtained your data?

The personal data have been obtained through the contact form provided on this website and/or through the shopping cart.

How can the user revoke their consent?

The user may, from this moment and at any time thereafter, withdraw the consent granted for the processing of their data, by means of a communication addressed to: info@novature.es, which will in no case have retroactive effects.

What are your data protection rights?

You may exercise, if you wish, the rights of access, rectification and deletion of data, limitation of processing, portability and opposition by means of a communication addressed to our address or by e-mail sent to the following address: info@novature.es. Likewise, you have the right to file a complaint with the Spanish Data Protection Agency if you consider that your personal data protection rights have been violated.

List of Cookies

On our Cookies Policy page you can consult the list of cookies used by our website and the purpose of each one of them.